Consulting provided by consumer centres
Nationwide, consumers can get help with all their energy questions from around 670 and local government offices. Appointments can be scheduled by calling the central hotline at 0800 - 809 802 400 (toll-free from a German landline or mobile phone). Consultations are free for low-income households. If you only need a quick answer or cannot make it to a consumer centre office, you can call our hotline or use our free online consultation tool. Depending on the complexity of your question, we will answer you directly or escalate your case to a second-level energy advisor at a consumer centre. Consultations are provided by 460 impartial, highly knowledgeable energy experts at the consumer centres. The Federal Ministry for Economic Affairs and Energy has been providing impartial energy advice to households since the late 1970s. It has tirelessly expanded its programmes over the years and plans to refine them further in 2015 as part of the .
"Energy checks" for tenants and house owners
One practical service for consumers is the "energy check". This consulting programme, funded by the Federal Ministry for Economic Affairs and Energy and run by the Federation of German Consumer Organisations, allows tenants and house owners to bring in experts to examine their homes for energy conservation opportunities. Energy checks are free for low-income households.
Energy check-up for low-income households
The actively helps recipients of welfare, housing benefits or long-term unemployment compensation find ways to reduce their electricity consumption. The programme aims to show low-income households how to cut power use and save money. At the same time, it employs long-term unemployed people as "energy-saving assistants" to give them an opportunity to re-enter the workforce. The energy check-up is funded by the Federal Environment Ministry and managed by the German Caritas Association and the Association of Energy and Climate Protection Agencies in Germany.
German Energy Agency hotline
For more information about energy conservation, you can call the German Energy Agency's call centre toll-free at 0800-0736734.